Deactivating a customer removes them from your active workflows without deleting their record or history. Use it for customers you no longer sell to, instead of deleting them. This is separate from blocking a customer — blocking is a credit hold on orders and invoices, while deactivating hides the customer from day-to-day use. A customer can be active and blocked, or inactive and not blocked, independently of each other.
Deactivating customers
- Go to Customers → Customer list.
- Check the box next to each customer you want to deactivate.
- Click Actions in the top right.
- Select Deactivate.
- In the confirmation popup, click Deactivate X customers.
Tip: Bulk actions apply to one page of the customer list at a time, up to 100 customers. To deactivate more, repeat the action on each page.
What happens when a customer is deactivated
- They no longer appear in the default Customer list view.
- They no longer appear in the customer picker when creating a new order, both backend and from the webshop.
- Any B2B buyer attached to the customer loses access to the B2B webshop.
Both admins and agents can deactivate and reactivate customers by default.
Reactivating customers
- Go to Customers → Customer list.
- Open the Inactive tab.
- Check the box next to each customer you want to reactivate.
- Click Actions in the top right.
- Select Activate.
Reactivated customers immediately reappear in the default Customer list, the order-creation picker, and B2B webshop access is restored for their attached buyer.