This error appears when a Shopify order includes a custom or manual line that isn't tied to a real product — for example, a line added directly on a POS sale. TRAEDE needs a placeholder product to attach those lines to before it can import the order.

Step 1 — Create a placeholder product in TRAEDE

1. Go to Products → Add product.
2. Give it a clear name, such as Custom sale or POS.
3. Create one variant and give it a simple, memorable SKU, such as POS or CUSTOM.
4. Go to the products master data, scroll down to inventory and click Show advanced and checkmark Skip inventory for product.
   
5. Save the product.

Tip: Use a dedicated placeholder product for this, rather than an existing real product — that way it won't affect stock on anything you actually sell.

Step 2 — Tell Shopify to use it

1. Go to App Store → Shopify integration settings.
2. Click Edit on the given Shopify shop.
3. Find the field Use SKU POS order lines without a product.
4. Type in the exact SKU you created (e.g. POS).
5. Click Save.

Step 3 — Re-import the order

Any Shopify line without a product will now be attached to your placeholder product.

Important notes

• The SKU you type into the setting must exactly match the SKU of a product that actually exists in TRAEDE for your brand (capitalization doesn't matter). If it doesn't match, you'll see a different error instead — "SKU not found in Traede" — just correct the SKU in the setting.
• This setting is per Shopify shop. If you have more than one Shopify connection, each one needs it filled in separately.

Related articles

• How to create a product — the full manual product-creation walkthrough
• Shopify integration settings — the full settings reference