Introduction

This guide explains how to resolve B2C payment synchronization errors in TRAEDE. These errors occur when a Shopify payment is synced to e-conomic, but the payment provider has not yet been assigned an account inside TRAEDE.
Whenever this happens, TRAEDE will notify you by email and display an alert inside the platform.

Identify the error

When TRAEDE attempts to send a B2C payment to e-conomic but no account has been configured for the payment gateway, two things happen:

1. You receive an email notification
   The subject will indicate that no payment account has been defined.
   Example:
   “No payment account defined for the gateway: Manual”

2. An alert appears inside TRAEDE
   At the top of the screen, you will see a B2C payment warning indicating how many payments failed to sync.

Open the error list

1. In the alert bar at the top of TRAEDE, click the message.

2. A list of failed payments will appear.

3. Each entry shows which payment gateway is missing an account—e.g., Manual, MobilePay, Klarna, etc.

Add the missing payment account

1. Click Add account next to the error.

2. Select or create the appropriate e-conomic payment account.
   Example:

   • Manual → Payments: Manual

3. Click Save.

The payment gateway is now correctly mapped.

Wait for the automatic retry

Once the mapping is saved:

• TRAEDE automatically re-queues the failed payments.

• Syncing usually completes within a few minutes.

• The error will disappear from your dashboard once the sync succeeds.

You can refresh the page to verify that the alert has cleared.

Verify the sync in e-conomic

To confirm the fix:

1. Open e-conomic.

2. Check your Invoices and Payments.

3. You should now see the previously failed payments registered correctly.