Introduction

This guide explains how to investigate and determine the cause of inventory mismatches between TRAEDE and Navision (also referred to as “NAV”). The goal is to identify whether the discrepancy originates from TRAEDE or from the file sent by NAV.

This guide is relevant for admins or technical users who manage ERP integrations and need to troubleshoot syncing issues.

Step 1: Understand the sync process

• NAV sends an inventory file to TRAEDE approximately every 30 minutes.

• TRAEDE then imports this file and updates product stock levels.

• If the number in NAV does not match what’s shown in TRAEDE, it may be because:

  • The file from NAV is outdated or incorrect (NAV issue).

  • TRAEDE is not displaying the imported data correctly (TRADE issue).

Step 2: Locate the inventory file from NAV

1. Go to App Store in TRAEDE.

2. Open the Document exchange app.

3. Set the following filters:

   • App: Navision

   • Type: Inventory

4. Find the most recent row in the list.

   • Check the timestamp to ensure the file was imported recently.

   • Click the row to expand it.

   • Click the Download button to download the file sent from NAV.

Step 3: Open and search the file

1. Open the downloaded file using:

   • TextEdit on Mac

   • Notepad on Windows

   • ❌ Avoid using Word or Excel

2. Search for the SKU in question:

   • Use Ctrl + F (Windows) or Cmd + F (Mac)

   • Paste the SKU into the search bar

3. Find the line containing your SKU, and look at the number between the angle brackets (< >).

   • This is the inventory quantity sent from NAV to TRAEDE.

Step 4: Determine where the problem lies

If the file says 135 and TRAEDE shows 135, but NAV says 25:

• ✅ This means TRAEDE is correctly showing what NAV sent, but NAV sent the wrong data.

• 📩 Contact your NAV provider to fix the export process. They may need to restart the sync or fix the export logic.

If the file says 25, but TRAEDE shows 135:

• ❌ This means the file from NAV is correct, but TRAEDE is not updating properly.

• 📬 Contact TRADE support to investigate why the imported inventory is not reflecting the correct amount.

Summary

Correctly identifying the source ensures that the issue is solved by the right team, avoiding unnecessary delays.