You can change your password while you're logged in, or reset it if you've forgotten it. This applies to everyone who logs in to TRAEDE: brand users, sales agents, and retailers on the B2B shop.
Change your password while you're logged in
- Click your name in the top right corner.
- Click Settings.
- In the left menu, under Personal settings, click Your settings.
- In the Password section, click Change password.
- Type your new password in New Password.
- Type it again in Repeat New Password.
- Click Save at the top of the page.
You'll see the message "Your settings were saved." You don't need to enter your old password.
Tip: Use at least 8 characters.
Reset a forgotten password
- Go to the TRAEDE sign-in page and click Forgot password?
- Enter your e-mail address.
- Click Reset password. You'll see "A password reminder has been sent to your email. Go check it!"
- Open the e-mail with the subject "Request to reset your password on TRAEDE". It comes from no-reply@traede.com, so check your spam folder if you can't find it.
- Click the Change Password button in the e-mail.
- Enter your new password in Password.
- Enter it again in Confirm password.
- Click Change password. You'll see "Your password was changed successfully!"
- Sign in with your new password.
Password requirements
- At least 8 characters and no more than 128.
- Both fields must match.
- There are no rules about capital letters, numbers, or symbols.
Troubleshooting
| What you see | What to do |
|---|---|
| "The password must be at least 8 characters." | Choose a longer password. |
| "The passwords must match" or "Passwords do not match" | Re-type the password in both fields. |
| "The supplied password reset code is invalid." | The link has already been used or is no longer valid. Go back to Forgot password? and request a new e-mail. |
| "Something went wrong" after entering your e-mail | Check the address for typos. It may not be registered in TRAEDE. |
| No e-mail arrives | Check your spam folder, then try again. Each request sends a new e-mail. |
| "This account is flagged and locked…" | Resetting your password won't unlock the account. Contact support@traede.com. |
Good to know
- If you're invited by several brands, you use one password for all their B2B shops. Changing it changes it everywhere.
- Nobody, including admins, can set a password for someone else. They can only send a reset e-mail.
For admins: helping a colleague or customer
- Colleague who never finished signup: Go to Settings → Users and click Resend activation e-mail.
- Retailer who has already logged in: Open the customer, go to B2B users, and click Forgot password. This sends them the reset e-mail.