When using percentage-based shipping or handling fees, you can set a minimum amount to ensure small orders are never undercharged. The system charges whichever is higher — the calculated percentage or your minimum. A 1.4% rate with a 399 DKK minimum, for example, charges 399 DKK on a 10,000 DKK order (140 DKK calculated < 399 DKK minimum) and 210 DKK on a 15,000 DKK order (210 DKK calculated > 399 DKK minimum).

Note: The minimum only applies when Percentage of delivery value is selected as the calculation mode. It has no effect with flat-rate or fixed fees.

Setting the minimum on a global level

The global-level setting applies to all orders unless overridden by a country, region, or customer setting.

1. Go to Settings → Country settings.
2. Scroll to the Shipping cost resolution section.
3. Set Shipping cost calculation mode to Percentage of delivery value.
4. Enter your percentage in the Shipping cost field.
5. Enter your floor amount in the Shipping cost minimum field.
6. Click Save.

Overriding the minimum for a country or region

Country and region settings override the brand default for customers in that location. The steps are the same at both levels — navigate to the relevant country or region settings page, then follow the same process.

1. Go to Settings → Country Settings and open the relevant country or region. (See Country settings walkthrough for help navigating this area.)
2. In the Shipping cost resolution section, confirm Shipping cost calculation mode is set to Percentage of delivery value.
3. Enter your floor amount in the Shipping cost minimum field.
4. For handling fees, scroll to the Handling fee resolution section and enter your floor amount in the Handling fee minimum field.
5. Click Save.

Tip: To stop a country or region layer from applying and fall back to the layer below, clear the Shipping cost calculation mode dropdown. This empties the cost field and the resolver falls through to the next layer.

Overriding the minimum for a specific customer

Customer-level settings take priority over all other layers.

1. Open the customer's profile and go to Master data.
2. Scroll to the Shipping cost resolution section.
3. Set Shipping cost calculation mode to Percentage of delivery value.
4. Enter the percentage in Shipping cost and the floor in Shipping cost minimum.
5. Repeat in the Handling fee resolution section if needed.
6. Click Save.

Tip: To remove the customer override and fall back to country or region settings, check Use country default next to the Shipping cost field.

How the minimum works with split invoicing

If your brand invoices per shipment rather than per order, the minimum is calculated at the order level first, then split proportionally across invoices. This means individual invoice amounts may not be round numbers, but the total across all invoices always matches the order-level fee exactly.

Resolution order

When the system determines which minimum to apply, it uses the most specific setting available: customer override → country → region → brand sales settings. The first layer with a shipping cost calculation mode configured wins; layers below it are ignored.

Related articles

• Country settings — Walkthrough