Introduction
This guide shows how to enable and configure product exchanges in the return portal in TRAEDE. With exchanges activated, customers can return products and choose a replacement - either the same item, a different size, or another product entirely. This guide walks you through enabling the feature and configuring your preferred exchange settings.
Navigate to return portal settings
From the TRAEDE home screen, go to Settings
Select Returns > Return portals
Choose the return portal you want to update
Click Edit
Add a new refund method for exchanges
Scroll to the Refund methods section
Click Add new refund method
Enter a Description - e.g.,
ExchangeSet the Max days after shipping – this is the number of days after the order was shipped that a customer is allowed to request an exchange (e.g.,
30)
Choose refund method type and exchange options
Under Refund method, select Exchange
You’ll now see Exchange options – choose one of the following based on your policy:
Can exchange to same or other products
Can only exchange to other variants of same product
Can only exchange different size variant of same product
Can only exchange to new of same variant
Note:
Customers can only exchange to a product that costs less than or equal to the original product
If the setting Allow same product exchange for higher value is enabled, customers may exchange for the exact same product, even if it costs more
Configure when to reopen order and reserve exchange item
After enabling exchanges, choose when the exchange item should be reserved in TRAEDE. This impacts when the item is added back to the original order:
When return is approved
Item is added and reserved immediately after return approval (Not shipped before returned item is received - Only reserved)
Ideal for automatic exchanges (e.g., size swaps) - Especially if you have limited stock.
When return is received
Item is added only once you have received the returned item
There’s a risk of running out of stock and having to issue a refund to the customer.