How to setup cancellation reasons

  • Updated

The cancellation reason feature in Traede helps you understand why a specific order was canceled. To set up cancellation reasons in Traede, follow this guide:

Go to Settings → Cancellation reasons

Here, you can add various codes that customers can choose from when canceling an order.

By selecting these cancellation reasons when canceling an order, you will be able to track and view the cancellation history

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