Introduction

If an order is partially shipped and you want to delete the backorder, you can do so by unlocking the order and marking it as Completed. This will release the reserved stock, making it available for other customers.

How to Delete a Backorder

1. Go to Sales > Orders
   
2. Find and open the order you want to modify.
   
3. In the Order Summary, locate the Locked Status (it will say Order is locked).
4. Click the locked status to unlock the order.
   
5. Once unlocked, click the Status dropdown.
6. Select Completed as the new status.
   
7. Click Save to finalize the change.
   

Important Notes

• Marking the order as Completed will release the reserved backorder stock, making it available for purchase by other customers.
• The backordered items will still appear in the order history, but they will no longer be reserved for the original customer.

This ensures that inventory is updated correctly and prevents unnecessary stock reservations.